Caparo Group

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Terms of Use

Terms of Use

Room Rates

Room rates listed are on a per room per night bases. On either a Room Only bases, Bed and Breakfast bases or a Dinner Bed and Breakfast bases as indicated. All rates are inclusive of VAT at the current rate.

Pre-paid room rates

Room rates offered on a promotional bases are payable at time of booking and are non-refundable. Please check at time of booking if your deposit is refundable

Childrens Rates

Children under the age of 15 stay free when sharing a double room with two adults or a single room with one adult.

Children in their own accommodation are charged at 75% of the adult rate which can be a room only rate or one of the leisure break rates.

Children sharing their parents room are charged for meals as taken, either from the children’s menu or at half price from the normal menu.

We do not have family rooms, we have rooms, which contain sofa beds or can have extra beds or cots put in them.

Confirmation and Payment

To confirm your reservation a credit card or debit card number will be required at the time of booking. A deposit equal to 1 night's accommodation will be charged at time of booking with full payment for accommdation payable on arrival at the hotel and extras paid on departure. Please note that payment via American Express Credit Card will incur a 2% fee

Pre-Paid rates and Special Offers

Pre-paid rates are available from the Hotel. These rates are reduced rates and are pre-paid at time of booking. There is no cancellation available on pre-paid rates. Please check at time of booking if your reservation is a pre-paid rate.

Cancellations

Should you wish to cancel your reservation you must contact the reservations department by 11.00 48 hours (2 days) prior to arrival. Cancellation after this time will incure charges equal to one nights accommodation on either BB or DBB as booked..

Check In

Check in time is 14.00 on the day of arrival. Rooms must be vacated by 11.00 on the day of departure. Late check out and early arrivals will only be accommodated if rooms are available. If an early arrival is required you will be charged for accommodation for the night prior.

Commisonable Rates

All prices quoted are non commissionable. Commision will only be accepted with prior approval from Management. Bookings made via our on-line reservations system are non commissionable.

Packages

Prices for packages are based on 2 adults sharing a twin/double room for the stated number of nights

Supplement

To upgrade your room type a supplement may apply and will be based on per room per night increase.

Liabilities

Please safeguard your property. The hotel will not accept any liability for loss of or damage to property or death or illness of or injury to persons unless caused by the Company’s negligence. Unless the Company is liable as referred to you will indemnify the Company from and against any and all liability for loss of or damage to property or death or illness of or injury to persons and against any and all claims, costs, demands, proceedings and damages arising there from as a result of the event. You are advised to consider your insurance cover in respect of above.

General

Goods and services may not be bought or sold on the premises without the hotel Manager’s prior written consent in which case additional terms and conditions will apply which you must sign.

No tickets whatsoever may be sold at the event.

The hotel name, logo and telephone number may not be used in any advertising or other publicity without prior written consent of the Hotel Manager.

No signs, display posters or other materiel may be fixed to the walls of any part of the Hotel, without the prior authorisation of the hotel Manager.

If the contract includes you’re employing the services of an outside contractor then you will indemnify the hotel against any loss of or damage to property or death or illness of or injury to persons caused by such contractor and against all claims, costs, demands, proceedings and damages arising there from. Any outside contractor employed by you must report to the duty Manager at the hotel. The hotel reserves the right to refuse access to any contractor in appropriate circumstances.

All events are advised to take insurance cover. Photography; the Hotel reserves the right to Photograph any part of your event for the purpose of advertising the Hotel or Hotel Facilities.

The Hotel also reserves the right to Limit areas of the Hotel which may be used for Photography.

Pet Policy

Our Hotel does not accept pets